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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We do not offer refunds at this time, but you're welcome to exchange your item for another of equal value. [IN STORE ONLY]
Exchanges must be exchanged within6 days with proof of purchase.
How does Buy | Sell | Trade work?
Our pricing when buying pieces is based on both rarity and authenticity. We also advise customers to keep in mind the season, as that can impact the offer we make.
When Buying Shoes:The final offer is determined by two factors: the condition of the shoes when they are brought into the shop, and the shoe’s current market value.
When Trading Items: We will assess the item(s) you bring in and determine how much store credit you’re eligible for based on their value.
All offers include the choice of store credit or cash, with both amounts based on the item’s assessed value.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
